{"id":18099,"date":"2023-12-29T12:01:53","date_gmt":"2023-12-29T12:01:53","guid":{"rendered":"https:\/\/yoursafety.training\/formations\/gestion-des-conflits-verbaux\/"},"modified":"2025-08-23T15:27:29","modified_gmt":"2025-08-23T15:27:29","slug":"verbal-conflict-management","status":"publish","type":"formations","link":"https:\/\/yoursafety.training\/en\/training-courses\/verbal-conflict-management\/","title":{"rendered":"Verbal conflict management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18099\" class=\"elementor elementor-18099 elementor-147\" data-elementor-post-type=\"formations\">\n\t\t\t\t<div class=\"elementor-element elementor-element-980e724 e-flex e-con-boxed e-con e-parent\" data-id=\"980e724\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e03530d e-con-full e-flex e-con e-child\" data-id=\"e03530d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-813f99e elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"813f99e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Presentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4620bf0 keyinfo elementor-widget elementor-widget-text-editor\" data-id=\"4620bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"93\" data-end=\"400\">Today, <strong>aggression and incivility<\/strong> are <strong>increasingly<\/strong> present <strong>in the workplace<\/strong>. While their human effects are undeniable, the repercussions for the company are no less so: a noxious climate, reduced performance, sick leave, increased staff turnover&#8230; <\/p><p class=\"\" data-start=\"402\" data-end=\"611\">Added to these impacts are very real risks: damage to image, legal liabilities, <a href=\"https:\/\/all-leaders.fr\/evaluer-et-reduire-le-cout-excessif-de-la-conflictualite-au-travail-cest-possible\/\">economic fragility<\/a>. Turning a blind eye to team malaise means<b> permanently weakening the organization.<\/b> <\/p><p class=\"\" data-start=\"613\" data-end=\"754\">That&#8217;s why we&#8217;re offering you the opportunity to acquire<b> the keys to coping with <\/b>these tensions, while preserving your physical and mental equilibrium.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29fa182 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"29fa182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Training objectives<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fa59be elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9fa59be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Naming and applying the 5 universal rules of peaceful communication<\/li><li>Be able to follow a common resolution protocol<\/li><li>Naming and applying the 4 arts of tactical communication<\/li><li>Identify and apply psychological protection tools<\/li><li>Adopt a masked guard and emergency protection<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d88b76c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d88b76c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Skills developed<\/h4><ul><li>Taking part in a tense situation<\/li><li>Developing tactical empathy<\/li><li>Discover the benefits of negotiating<\/li><li>Staying clear-headed under stress<\/li><li>Perceive the evolution of danger<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0517013 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0517013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Skills studied<\/h4><ul><li>Follow a common resolution protocol<\/li><li>Understanding the dynamics of conflict<\/li><li>Tactical communication<\/li><li>Learning to protect yourself psychologically<\/li><li>Adopting a safety posture<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49a460b e-flex e-con-boxed e-con e-child\" data-id=\"49a460b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c33ded elementor-widget__width-inherit elementor-widget elementor-widget-progress\" data-id=\"0c33ded\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"progress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-title\" id=\"elementor-progress-bar-0c33ded\">\n\t\t\t\tListening and empathy\t\t\t<\/span>\n\t\t\n\t\t<div aria-labelledby=\"elementor-progress-bar-0c33ded\" class=\"elementor-progress-wrapper\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\" aria-valuenow=\"100\">\n\t\t\t<div class=\"elementor-progress-bar\" data-max=\"100\">\n\t\t\t\t<span class=\"elementor-progress-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-progress-percentage\">100%<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afa3012 elementor-widget__width-inherit elementor-widget elementor-widget-progress\" data-id=\"afa3012\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"progress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-title\" id=\"elementor-progress-bar-afa3012\">\n\t\t\t\tVerbal tools and techniques\t\t\t<\/span>\n\t\t\n\t\t<div aria-labelledby=\"elementor-progress-bar-afa3012\" class=\"elementor-progress-wrapper\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\" aria-valuenow=\"75\">\n\t\t\t<div class=\"elementor-progress-bar\" data-max=\"75\">\n\t\t\t\t<span class=\"elementor-progress-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-progress-percentage\">75%<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7699486 elementor-widget__width-inherit elementor-widget elementor-widget-progress\" data-id=\"7699486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"progress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-title\" id=\"elementor-progress-bar-7699486\">\n\t\t\t\tDefensive postures\t\t\t<\/span>\n\t\t\n\t\t<div aria-labelledby=\"elementor-progress-bar-7699486\" class=\"elementor-progress-wrapper\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\" aria-valuenow=\"40\">\n\t\t\t<div class=\"elementor-progress-bar\" data-max=\"40\">\n\t\t\t\t<span class=\"elementor-progress-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-progress-percentage\">40%<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29bea59 elementor-widget__width-inherit elementor-widget elementor-widget-progress\" data-id=\"29bea59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"progress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-title\" id=\"elementor-progress-bar-29bea59\">\n\t\t\t\tSelf-defense tools\t\t\t<\/span>\n\t\t\n\t\t<div aria-labelledby=\"elementor-progress-bar-29bea59\" class=\"elementor-progress-wrapper\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\" aria-valuenow=\"15\">\n\t\t\t<div class=\"elementor-progress-bar\" data-max=\"15\">\n\t\t\t\t<span class=\"elementor-progress-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-progress-percentage\">15%<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff1d9e7 elementor-widget__width-inherit elementor-widget elementor-widget-progress\" data-id=\"ff1d9e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"progress.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-title\" id=\"elementor-progress-bar-ff1d9e7\">\n\t\t\t\tLow physical intensity (all audiences)\t\t\t<\/span>\n\t\t\n\t\t<div aria-labelledby=\"elementor-progress-bar-ff1d9e7\" class=\"elementor-progress-wrapper\" role=\"progressbar\" aria-valuemin=\"0\" aria-valuemax=\"100\" aria-valuenow=\"30\">\n\t\t\t<div class=\"elementor-progress-bar\" data-max=\"30\">\n\t\t\t\t<span class=\"elementor-progress-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-progress-percentage\">30%<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66f5c1b elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"66f5c1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Target audience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a5a4c4 elementor-widget__width-initial keyinfo elementor-widget elementor-widget-text-editor\" data-id=\"3a5a4c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All <strong>professionals confronted with verbal violence<\/strong> (threats, insults, incivilities, etc.).  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9add5b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e9add5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><i>Drivers, counter clerks, restaurant staff, controllers, police officers, gendarmes, healthcare personnel&#8230;  <\/i><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93332ad elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"93332ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The course\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dffe24d elementor-widget__width-initial keyinfo elementor-widget elementor-widget-text-editor\" data-id=\"dffe24d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Preliminary meeting with managers to <strong>define the framework and specific objectives.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8aa9db elementor-widget elementor-widget-text-editor\" data-id=\"a8aa9db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Welcome and introduction of the trainer<\/li><li>Co-development of framework and safety rules with the team<\/li><li>Understanding the dynamics of conflict<\/li><li>The need for a common protocol<\/li><li>Safety postures and emergency protection &#8211; situation scenarios<\/li><li>The 5 universal rules of peaceful communication &#8211; role-playing exercises<\/li><li>The 4 arts of tactical communication &#8211; case studies<\/li><li>Psychological protection<\/li><li>MCQs + tests based on different scenarios<\/li><li>Download in \u201cpop-up\u201d mode to externalize last prints<\/li><li>Goodbye!<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd7fd6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7fd7fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Monitoring and assessment<\/h4><ul><li>Prior learning test<\/li><li>Satisfaction evaluation form<\/li><li>Individualized training certificate<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-393dcb8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"393dcb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Pedagogical approach<\/h4><ul><li>Courses<\/li><li>Case studies<\/li><li>Case studies<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3cf200 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"f3cf200\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Practical details<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62f2d4e e-con-full e-flex e-con e-child\" data-id=\"62f2d4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-db6b630 e-con-full e-flex e-con e-child\" data-id=\"db6b630\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd009e8 elementor-widget elementor-widget-heading\" data-id=\"fd009e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Prerequisites<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f577931 e-con-full e-flex e-con e-child\" data-id=\"f577931\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f99289 elementor-widget elementor-widget-text-editor\" data-id=\"7f99289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3923aaf e-flex e-con-boxed e-con e-child\" data-id=\"3923aaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a090b53 e-con-full e-flex e-con e-child\" data-id=\"a090b53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8528ea3 elementor-widget elementor-widget-heading\" data-id=\"8528ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Duration<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6184508 e-con-full e-flex e-con e-child\" data-id=\"6184508\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47d7194 elementor-widget elementor-widget-text-editor\" data-id=\"47d7194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t8 hours\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-757e08a e-flex e-con-boxed e-con e-child\" data-id=\"757e08a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3635e00 e-con-full e-flex e-con e-child\" data-id=\"3635e00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-596d8e3 elementor-widget elementor-widget-heading\" data-id=\"596d8e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Location<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6646a61 e-con-full e-flex e-con e-child\" data-id=\"6646a61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9768715 elementor-widget elementor-widget-text-editor\" data-id=\"9768715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGenerally on site  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad0e24b e-flex e-con-boxed e-con e-child\" data-id=\"ad0e24b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fb8d80e e-con-full e-flex e-con e-child\" data-id=\"fb8d80e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b895f27 elementor-widget elementor-widget-heading\" data-id=\"b895f27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Workforce<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e562c7 e-con-full e-flex e-con e-child\" data-id=\"7e562c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62539b4 elementor-widget elementor-widget-text-editor\" data-id=\"62539b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFrom 6 to 12 people\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc23194 e-flex e-con-boxed e-con e-child\" data-id=\"bc23194\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2caacfe e-con-full e-flex e-con e-child\" data-id=\"2caacfe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-114bbf0 elementor-widget elementor-widget-heading\" data-id=\"114bbf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Special provisions<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17101e5 e-con-full e-flex e-con e-child\" data-id=\"17101e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c518ef8 elementor-widget elementor-widget-text-editor\" data-id=\"c518ef8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAccept harsh verbal exchanges  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15e5893 e-flex e-con-boxed e-con e-child\" data-id=\"15e5893\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-904f7d9 e-con-full e-flex e-con e-child\" data-id=\"904f7d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-346ab56 elementor-widget elementor-widget-heading\" data-id=\"346ab56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Home for the disabled<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4968edd e-con-full e-flex e-con e-child\" data-id=\"4968edd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa65850 elementor-widget elementor-widget-text-editor\" data-id=\"fa65850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Disability-friendly training. <a href=\"https:\/\/yoursafety.training\/en\/about-yoursafety-training\/contact-yoursafety-training\/\">Please contact us<\/a> in advance.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0b68ec e-flex e-con-boxed e-con e-child\" data-id=\"d0b68ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-482cb6c e-con-full e-flex e-con e-child\" data-id=\"482cb6c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-905fe21 elementor-widget elementor-widget-heading\" data-id=\"905fe21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Possible languages<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac83c8e e-con-full e-flex e-con e-child\" data-id=\"ac83c8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70f0049 elementor-widget elementor-widget-text-editor\" data-id=\"70f0049\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tFR &#8211; EN &#8211; IT\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37c237d e-flex e-con-boxed e-con e-child\" data-id=\"37c237d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fccf457 e-con-full e-flex e-con e-child\" data-id=\"fccf457\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-235eb9d elementor-widget elementor-widget-heading\" data-id=\"235eb9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Rate<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab98a6e e-con-full e-flex e-con e-child\" data-id=\"ab98a6e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d24748b elementor-widget elementor-widget-text-editor\" data-id=\"d24748b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t2200 euros ex VAT (on site and excluding trainer&#8217;s fees)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-202cfbc elementor-widget__width-inherit elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"202cfbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Have a question? <a href=\"https:\/\/yoursafety.training\/en\/about-yoursafety-training\/contact-yoursafety-training\/\">Contact us<\/a> or consult the <a href=\"https:\/\/yoursafety.training\/en\/faq-en\/\">FAQ<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7363f53 e-flex e-con-boxed e-con e-parent\" data-id=\"7363f53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e624a3d elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e624a3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Customer feedback<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7562f4 e-con-full e-flex e-con e-child\" data-id=\"b7562f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d98857d elementor-widget elementor-widget-text-editor\" data-id=\"d98857d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<em>Very good training, in line with our reality in the field thanks to the role-playing exercises.<\/em><br><br>\n<strong>Fr\u00e9d\u00e9ric Del\u00e9pine\n<\/strong><br> Works manager\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b93d4ef e-con-full e-flex e-con e-child\" data-id=\"b93d4ef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10616e4 elementor-widget elementor-widget-text-editor\" data-id=\"10616e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<em>It&#8217;s a smooth procedure, which means you have a base to fall back on in complicated situations. <\/em><br><br>\n<strong>Yann LE MERRER<\/strong> <br>Account Manager\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eca6437 elementor-cta--valign-top elementor-widget__width-inherit elementor-cta--layout-image-above elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"eca6437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/yoursafety.training\/wp-content\/uploads\/2023\/12\/conflits-verbaux-768x392.webp);\" role=\"img\" aria-label=\"verbal conflicts\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tTame aggression\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tTeams who understand each other, customers who come back: we put people back at the heart of the dialogue.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/yoursafety.training\/en\/about-yoursafety-training\/contact-yoursafety-training\/\">\n\t\t\t\t\t\tContact us\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-ribbon elementor-ribbon-left\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">Conflicts<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e7a7ab e-flex e-con-boxed e-con e-parent\" data-id=\"9e7a7ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f95c911 elementor-widget elementor-widget-html\" data-id=\"f95c911\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"Course\",\r\n  \"name\": \"Gestion des conflits verbaux\",\r\n  \"description\": \"Formation essentielle sur la communication tactique pour aborder tous types de conflits en professionnel responsable, de l'accueil \u00e0 la gestion des personnes difficiles.\",\r\n  \"url\": \"https:\/\/yoursafety.training\/formations\/gestion-des-conflits-verbaux\/\",\r\n  \"provider\": {\r\n    \"@type\": \"Organization\",\r\n    \"name\": \"YourSafety Training\",\r\n    \"url\": \"https:\/\/yoursafety.training\/\"\r\n  },\r\n  \"hasCourseInstance\": [\r\n    {\r\n      \"@type\": \"CourseInstance\",\r\n      \"courseMode\": \"onsite\",\r\n      \"courseWorkload\": \"P1D\",\r\n      \"startDate\": \"2025-09-15\",\r\n      \"endDate\": \"2025-09-15\",\r\n      \"location\": {\r\n        \"@type\": \"Place\",\r\n        \"name\": \"G\u00e9n\u00e9ralement sur site ou dans les locaux du client\",\r\n        \"address\": {\r\n          \"@type\": \"PostalAddress\",\r\n          \"addressCountry\": \"FR\"\r\n        }\r\n      },\r\n      \"instructor\": {\r\n        \"@type\": \"Person\",\r\n        \"name\": \"J\u00e9r\u00f4me Bouteiller\",\r\n        \"url\": \"https:\/\/yoursafety.training\/partenaires-de-confiance\/jerome-bouteiller-formateur-en-gestion-des-conflits\/\",\r\n        \"affiliation\": {\r\n          \"@type\": \"Organization\",\r\n          \"name\": \"Your Safety Training\"\r\n        },\r\n        \"description\": \"Formateur expert en gestion de conflits, n\u00e9gociation de crise et protection du personnel op\u00e9rationnel. M\u00e9thode sans percussion, approche empathique et protocoles test\u00e9s sur le terrain.\"\r\n      },\r\n      \"maximumAttendeeCapacity\": 12,\r\n      \"typicalAgeRange\": \"18+\"\r\n    }\r\n  ],\r\n  \"offers\": {\r\n    \"@type\": \"Offer\",\r\n    \"url\": \"https:\/\/yoursafety.training\/formations\/gestion-des-conflits-verbaux\/\",\r\n    \"category\": \"Paid\",\r\n    \"priceCurrency\": \"EUR\",\r\n    \"price\": 2200.00,\r\n    \"availability\": \"https:\/\/schema.org\/InStock\",\r\n    \"validFrom\": \"2024-01-01\"\r\n  }\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":18101,"parent":0,"menu_order":0,"template":"","categories":[91,90,120],"class_list":["post-18099","formations","type-formations","status-publish","has-post-thumbnail","hentry","category-conflict-management","category-training","category-trainings"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/yoursafety.training\/en\/wp-json\/wp\/v2\/formations\/18099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yoursafety.training\/en\/wp-json\/wp\/v2\/formations"}],"about":[{"href":"https:\/\/yoursafety.training\/en\/wp-json\/wp\/v2\/types\/formations"}],"version-history":[{"count":0,"href":"https:\/\/yoursafety.training\/en\/wp-json\/wp\/v2\/formations\/18099\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/yoursafety.training\/en\/wp-json\/wp\/v2\/media\/18101"}],"wp:attachment":[{"href":"https:\/\/yoursafety.training\/en\/wp-json\/wp\/v2\/media?parent=18099"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/yoursafety.training\/en\/wp-json\/wp\/v2\/categories?post=18099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}