{"id":18258,"date":"2024-10-01T16:24:32","date_gmt":"2024-10-01T16:24:32","guid":{"rendered":"https:\/\/yoursafety.training\/non-categorise\/conflict-resolution-hospital-solutions\/"},"modified":"2025-08-23T15:47:45","modified_gmt":"2025-08-23T15:47:45","slug":"conflict-management-in-healthcare","status":"publish","type":"formations","link":"https:\/\/yoursafety.training\/en\/training-courses\/conflict-management-in-healthcare\/","title":{"rendered":"Conflict management in hospitals"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18258\" class=\"elementor elementor-18258 elementor-10053\" data-elementor-post-type=\"formations\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17e10d3 e-con-full e-flex e-con e-parent\" data-id=\"17e10d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-35ce201 e-con-full e-flex e-con e-child\" data-id=\"35ce201\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-28c5891 e-con-full e-flex e-con e-child\" data-id=\"28c5891\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d7e960 elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"4d7e960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"230\" height=\"227\" src=\"https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/H-de-hopital.webp\" class=\"attachment-medium size-medium wp-image-18260\" alt=\"H from hospital\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee6e42 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget elementor-widget-heading\" data-id=\"6ee6e42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Managing Patient and Family Aggressiveness in Hospitals<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d81e314 elementor-align-center elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"d81e314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yoursafety.training\/en\/training-courses\/agitated-patient-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Take care of your teams<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74fe76c e-con-full e-flex e-con e-child\" data-id=\"74fe76c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-781a53f elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"781a53f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A daily emergency too long ignored<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09735f6 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit keyinfo elementor-widget elementor-widget-text-editor\" data-id=\"09735f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Turnover, sick leave, complaints, insecurity&#8230; <b>Violence in hospitals<\/b> is no longer an exception: it has become a <b>daily reality<\/b>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e012ee elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1e012ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote data-start=\"462\" data-end=\"631\"><p data-start=\"464\" data-end=\"631\"><strong data-start=\"464\" data-end=\"471\">37%<\/strong> of hospital professionals say they are regularly subjected to physical aggression.<br data-start=\"559\" data-end=\"562\"><strong data-start=\"565\" data-end=\"597\">(84% among orderlies<\/strong>)<br data-start=\"598\" data-end=\"601\">&#8211; <em data-start=\"605\" data-end=\"631\">Barom\u00e8tre MNH-Odoxa 2022<\/em><\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ad799 elementor-widget__width-initial elementor-widget-mobile__width-initial keyinfo elementor-widget elementor-widget-text-editor\" data-id=\"f7ad799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The human cost is enormous. The financial cost too. <br><b>Up to one month&#8217;s lost work per year<\/b>, per agent*.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f7d223 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4f7d223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><a href=\"https:\/\/all-leaders.fr\/observatoire-du-cout-des-conflits\/\"><em>* Source OpinionWay: Observatoire du Co\u00fbt des Conflits au travail.<\/em><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2f3799 e-con-full e-flex e-con e-child\" data-id=\"a2f3799\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f939844 elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f939844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training objectives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b2158f elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit keyinfo elementor-widget elementor-widget-text-editor\" data-id=\"2b2158f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enhancing staff <strong>safety<\/strong> without undermining the<strong> patient-caregiver relationship.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9abd2 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1a9abd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reduce verbal and physical conflict<\/p><p>Ensuring continuity of public service<\/p><p>Protecting professionals while respecting users<\/p><p>Promoting mutual support and cohesion within teams<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2989aa6 e-con-full e-flex e-con e-child\" data-id=\"2989aa6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51e693d elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"51e693d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">target audiences<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98931f1 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit keyinfo elementor-widget elementor-widget-text-editor\" data-id=\"98931f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1159\" data-end=\"1254\">This course is designed for teams working in <strong data-start=\"1215\" data-end=\"1241\">high-risk departments<\/strong>, including :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-922f4bf e-con-full e-flex e-con e-child\" data-id=\"922f4bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76cbc53 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"76cbc53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"540\" src=\"https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/1.jpg\" class=\"attachment-large size-large wp-image-18266\" alt=\"Hospital risks\" srcset=\"https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/1.jpg 540w, https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/1-300x300.jpg 300w, https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/1-150x150.jpg 150w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84a7eac elementor-widget elementor-widget-heading\" data-id=\"84a7eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">In hospitals<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-220d33a elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"220d33a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Emergencies (adult and pediatric), psychiatry and geriatrics<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5d5900 e-con-full e-flex e-con e-child\" data-id=\"a5d5900\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691ab5d elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"691ab5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"540\" src=\"https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/2.jpg\" class=\"attachment-large size-large wp-image-18269\" alt=\"Risks of mobile health units\" srcset=\"https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/2.jpg 540w, https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/2-300x300.jpg 300w, https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/2-150x150.jpg 150w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5305333 elementor-widget elementor-widget-heading\" data-id=\"5305333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">In town<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452de6f elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"452de6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Mobile units, particularly psychiatric units, which do not benefit from the more protective hospital setting.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b98919 e-con-full skills e-flex e-con e-child\" data-id=\"5b98919\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86a5233 elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"86a5233\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Skills developed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b08ce elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"41b08ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><strong>1. Stress management<\/strong><\/h3><ul><li><p>Understand the mechanisms of stress in yourself and others<\/p><\/li><li><p>Master the TOP\u00a9 tools to regain control in tense situations<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da00d01 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"da00d01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"1582\" data-end=\"1619\"><strong data-start=\"1590\" data-end=\"1619\">2. Tactical communication<\/strong><\/h3>\n<ul data-start=\"1620\" data-end=\"1754\">\n<li data-start=\"1620\" data-end=\"1684\"><p data-start=\"1622\" data-end=\"1684\"><span style=\"font-size: clamp(0.9rem, 1.25vw, 1.15rem); background-color: transparent;\">Defuse tensions through<\/span><span style=\"font-size: clamp(0.9rem, 1.25vw, 1.15rem); background-color: transparent;\"> posture and language <\/span><\/p><\/li>\n<li data-start=\"1685\" data-end=\"1754\">\n<p data-start=\"1687\" data-end=\"1754\">Reacting without provoking: saying things without hurting, asserting yourself without aggression<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c407ed2 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c407ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"1756\" data-end=\"1806\"><strong data-start=\"1768\" data-end=\"1806\">3. Team physical intervention<\/strong><\/h3>\n<ul data-start=\"1807\" data-end=\"2008\">\n<li data-start=\"1807\" data-end=\"1879\">\n<p data-start=\"1809\" data-end=\"1879\"><strong data-start=\"1834\" data-end=\"1851\">Non-violent<\/strong> protection techniques: no blows or wrenches<\/p>\n<\/li>\n<li data-start=\"1880\" data-end=\"1966\">\n<p data-start=\"1882\" data-end=\"1966\">Simple gestures, adaptable to different types of aggressors (seniors, teenagers, women)<\/p>\n<\/li>\n<li data-start=\"1967\" data-end=\"2008\">\n<p data-start=\"1969\" data-end=\"2008\">Absolute respect for patient dignity<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8430e9 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d8430e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"2010\" data-end=\"2050\"><strong data-start=\"2026\" data-end=\"2050\">4. Working together<\/strong><\/h3><ul data-start=\"2051\" data-end=\"2192\"><li data-start=\"2051\" data-end=\"2118\"><p data-start=\"2053\" data-end=\"2118\">Coordinating the roles of caregivers and security guards<\/p><\/li><li data-start=\"2119\" data-end=\"2192\"><p data-start=\"2121\" data-end=\"2192\">Apply a <strong data-start=\"2134\" data-end=\"2154\">common protocol<\/strong> for greater efficiency and peace of mind<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d956e72 e-con-full e-flex e-con e-child\" data-id=\"d956e72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ed71cf5 e-con-full e-flex e-con e-child\" data-id=\"ed71cf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0c0be3 elementor-widget-mobile__width-initial elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e0c0be3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Realistic, high-impact teaching methods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ebaff1 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit keyinfo elementor-widget elementor-widget-text-editor\" data-id=\"4ebaff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our <b>&#8220;survival kit&#8221;<\/b> against aggression is based on <b>universal precautions<\/b>:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac3cb1 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5ac3cb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zero excessive violence<\/p><p>Tested and validated techniques<\/p><p>Accessible to all body sizes, with no special physical requirements<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-790c10d elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"790c10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>Training accredited by the Italian Ministry of Health (AGENAS, ARES)<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae95307 elementor-widget elementor-widget-image\" data-id=\"ae95307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/yoursafety.training\/en\/faq-en\/agenas-accreditation\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"294\" height=\"50\" src=\"https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/01\/agenas.jpg\" class=\"attachment-full size-full wp-image-18009\" alt=\"Agenas - ECM - Your Safety Training - Jerome Bouteiller\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c17bef e-con-full e-flex e-con e-child\" data-id=\"2c17bef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959a120 elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"959a120\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Testimonials<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a83f802 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"a83f802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n<em>&#8220;The self-defense course given at the hospital was impeccable. Competent and dedicated.&#8221;<\/em>\n<br><br>&#8211; <strong>Dr. A. Anedda<\/strong>, Psychiatrist\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19e0261 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"19e0261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n\n&#8220;<em>A boost of self-confidence in a day-to-day life where we are too often put down.&#8221;<\/em>\n<br><br>&#8211; <strong>E. C.<\/strong>, Nurse\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ff3927 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"8ff3927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n<em>\n&#8220;Very useful training, which provides concrete solutions for many common hospital situations.&#8221;<\/em>\n<br><br>&#8211; <strong>Miriam Casalini<\/strong>, Nurse\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0a87a6 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c0a87a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><em>&#8220;These training courses should be compulsory. We need to learn to coordinate&#8221;<\/em><br><br>&#8211; <strong>Yvan C.<\/strong>, Security guard<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9f6db6 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e9f6db6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><em>&#8220;Excellent training to acquire additional skills to manage everyday situations, applying strategies to ensure our safety and that of our colleagues.&#8221;<\/em>\n<br><br>&#8211; <strong>Dr Laura Pisanu,<\/strong> Physician\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ab130b elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"0ab130b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n<em>&#8220;It was an extremely useful course. I would like to thank you for everything you have taught us&#8221;<\/em><br><br>\n&#8211; <strong>Dr Fabiola Crobu,<\/strong> Physician\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-871976d e-con-full e-flex e-con e-child\" data-id=\"871976d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f175e64 elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f175e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Practical details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2933935 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-inherit elementor-widget-widescreen__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2933935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>From \u20ac2,000 excl. tax \/ day<\/strong><\/p><p><strong>Duration: 2 days<\/strong> (16 hours)<\/p><p><strong>From 6 to 20 participants<\/strong><\/p><p>Accessible to anyone in good health*.<\/p><p>In-house or on an external site<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3597c6 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a3597c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>* Tell us about your needs, <b>including those related to disabilities<\/b>, and we&#8217;ll work with you to find the right solution.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9168768 e-con-full e-flex e-con e-child\" data-id=\"9168768\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d8d63 elementor-widget-mobile__width-initial elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"b7d8d63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why choose this course?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb08d74 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"eb08d74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compatible with your site constraints<\/p><p>Without brutality or inappropriate techniques<\/p><p>Suitable for care professionals and security guards<\/p><p>Experiential, concrete, immediately applicable<\/p><p>Supported by leading healthcare institutions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e394127 elementor-align-center elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"e394127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/yoursafety.training\/en\/training-courses\/agitated-patient-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Detailed program<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb4d991 e-con-full e-flex e-con e-child\" data-id=\"fb4d991\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c223478 elementor-cta--valign-middle elementor-widget__width-inherit elementor-cta--layout-image-above elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"c223478\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/yoursafety.training\/wp-content\/uploads\/2024\/09\/violence-hopital.jpg);\" role=\"img\" aria-label=\"Couloir sombre dans un h\u00f4pital\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tDon't suffer, act\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tSecure your teams today.\nContact us for a personalized quote or to discuss your needs.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-xl\" href=\"https:\/\/yoursafety.training\/en\/about-yoursafety-training\/contact-yoursafety-training\/\">\n\t\t\t\t\t\tRequest a quote\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-ribbon elementor-ribbon-left\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">EMERGENCIES<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5645f1b elementor-widget elementor-widget-html\" data-id=\"5645f1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"Product\",\r\n  \"name\": \"Formation : Gestion des conflits en milieu hospitalier\",\r\n  \"description\": \"Formation pratique pour les soignants et agents hospitaliers visant \u00e0 pr\u00e9venir et g\u00e9rer les situations d'agressivit\u00e9 dans les services \u00e0 risque. 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