Presentation
Suffering, waiting, pathology, fear… all stressful factors that can lead to hostile or even violent behavior towards medical staff.
Faced with a steady increase in assaults perpetrated directly by patients and their families, certain departments (notably emergency triage, psychiatry, drug addiction and geriatrics!) have decided to tackle this problem with all the determination necessary.
We are proposing a rapid transformation to medical and hospital staff to deal with excesses in a special, ultra-normalised setting where firmness goes hand in hand with humanity.
Training objectives
- Be able to identify stress factors
- Naming and applying the 5 universal rules of peaceful communication
- Naming and applying the 4 arts of tactical communication
- Adopt a masked guard and emergency protection
- Follow a common resolution protocol
- Be able to contain a person
- Be able to separate two people
- Be able to expel a person
- To be able to detach oneself from a seizure
Skills developed
- Developing tactical empathy
- Staying clear-headed under stress
- Effective protection
- Keep a safe distance
- Making the decision to act
- Working in a team
Skills studied
- Following an emergency protocol
- Understanding the dynamics of conflict
- Tactical communication
- Adopting a safety posture
- Emergency protection
- Conternate, separate, explode, unhook a person
Target audience
Aggressive patient management training program
- Welcome and introduction of the trainer
- Presentation of objectives
- Co-development of framework and safety rules with the team
- My limits, our limits
- Stress and stressors
- The aggression cycle and the safety posture
- Eliminate decision-making stress with a common protocol
- Tools RED Pro Training people management – case studies
- The 4 arts of tactical communication
- Conflict management and dealing with resistant people – role plays
- MCQs + tests based on different scenarios
- Download in “pop-up” mode to externalize last prints
- Goodbye!
Monitoring and assessment
- Prior learning test
- Satisfaction evaluation form
- Individualized training certificate
Pedagogical approach
- Courses
- Case studies
- Case studies
Practical details
Provide clothes to be sacrificed (they’ll stretch or tear) and a sports bra for women. Ideally, we recommend wearing two T-shirts one on top of the other.
Training is tailored to your needs. Please contact us beforehand.
