Presentation
This coaching aims to develop awareness of self and others, identifying individual values, encouraging calm communication, and teaching psychological management tools. Objectives include applying resolution protocols, practicing tactical communication, and adopting safety postures. Skills developed include team cohesion, understanding the differences between aggression and violence, and effective conflict management.
We offer you the opportunity to apprehend the context of aggression in the heart of a framed, realistic and secure space-time. Explore and maximize each person’s potential, adapting to physical and psychological discomfort.
With La Virtual Box, we provide you with a simple yet robust set of tools to help you deal with such situations in “emergency medicine” mode.
Training objectives
- Identify your values
- Self-awareness through the eyes of others
- Apply the OKness principle to yourself and others
- Talking about limits without taboos
- Naming and applying the 5 universal rules of peaceful communication
- Be able to follow a common resolution protocol
- Naming and applying the 4 arts of tactical communication
- Identify and apply psychological protection tools
- Adopt a masked guard and emergency protection
- Be able to contain a person
- Be able to separate two people
- Be able to expel a person
- To be able to detach oneself from a seizure
Skills developed
- More cohesion (combat value)
- A forever different view of his teammates
- Understanding the differences between aggression, violence, conflict and brutality
- Understanding what belongs to me, what belongs to others and what is their business
- Abandon the defensive posture as the only response.
- Adopt a common conflict management protocol to reduce and prevent all types of exposure, and to provide a robust rationale.
- Getting people to do what they would normally do 48 hours later (once the crisis has passed)
Skills studied
- Follow a common resolution protocol
- Understanding the dynamics of conflict
- Tactical communication
- Learning to protect yourself psychologically
- Adopting a safety posture
- Emergency protection
- Managing distance
- Contain, separate, expel, unhook a person
Target audience
First and foremost, professionals faced with a difficult public (aggressive or actively resistant).
Ticket offices, public transport, municipal police, administrations, road workers, HTLM services, shopkeepers, restaurateurs, bartenders, security guards, drivers, concierges…
But also (and above all), teams that have to face a risk other than the physical one.
They will discover the advantages of a working environment that favors psychological safety.
The course
Preliminary meeting with managers to define the framework and specific objectives.
1st 1/2 day
- Welcome and introduction of trainers
- Co-development of framework and safety rules with the team
- Tools RED Pro Training people management – fundamentals
- Introducing the Virtual Box and its objectives
- Share in “pop-up” mode to externalize first impressions
Day 2
- Welcome and pop-up playback
- Team inclusion
- Tools RED Pro Training people management – fundamentals
- My limits, our limits
- Tools RED Pro Training people management – role-playing
- The OKness principle and life position
- What personal liability? What is your professional liability?
- Safety postures and emergency protection – situation scenarios
- Download in “pop-up” mode to externalize last prints
Day 3
- Quick welcome and inclusion
- Tool appropriation and supervised training
- Practical test
- On-the-spot questionnaire
- Download in “pop-up” mode to externalize last prints
- Goodbye!
Monitoring and assessment
- Prior learning test
- Satisfaction evaluation form
- Individualized training certificate
Pedagogical approach
- Courses
- Case studies
- Case studies
Practical details
Training is tailored to your needs. Please contact us beforehand.
