Conflict management: the typical customer

We train teams exposed to aggression and incivility.

Who is protecting you? You have chosen your profession out of passion or vocation, and you are a responsible professional.

Like Martine, you have the right to do your job without lowering your eyes or clenching your teeth.

Customers who look like you

Infirmière nez cassé suite à une agression à l'hôpital
Martine, 25, intern, treats a broken nose (her own)
Hospitals grappling with their patients and families

One of the most tense areas, hospital emergency rooms suffer from a dramatically high level of aggression.
Hospitals and emergency services
Sassari University Hospital (Sardinia)
Cagliari Microcitemico Hospital (Sardinia)
CHIC Castres-Mazamet Hospital (81)
Oristano Hospital (Sardinia)
Bosa Hospital (Sardinia)
Ghilarza Hospital (Sardinia)
...
Hospital Solution
Agressions raciste
Omar got spat on again by an angry guy
Organizations in contact with difficult users/customers

Sadly, almost all companies in contact with the public report an increasing number of incivilities...
relationship quality
Office Public de l'Habitat de Castres
TSS Group
Fédération Française de Lutte (partnership FA3R)
Ville de Bauladu
Ville d'Arborea
Collège public n°2 d'Oristano
Lycée classique d'Oristano (projet européen)
Lycée artistique de Terralba (projet européen)
...
Conflict management
Stéphane a parfois la main lourde en intervention.
Stéphane got a bit carried away on the last run
Interventions on fragile or pathological subjects

Municipal police forces, reception centers... Many people appreciate the tools of intermediate strength.
user safety
Police municipale d'Oristano
Police municipale de Cabras
Centre antiviolence Donna Eleonora d'Oristano
Association sportive Gun Defense Academy
Orige Partners (Chauffeurs de grande remise) ...
Municipal Police Solution

Their opinions on our training courses

Davide Corriga

Bauladu Town Hall
"In addition to being a great professional, Jérôme is a courteous and reliable person. The women's self-defense course organized in the municipality of Bauladu was a success in terms of participation and interest. I sincerely recommend his activities to institutions and citizens to help increase safety in the workplace and in everyday life."

Manuela Pintus

Arborea Town Hall
"Jérôme Bouteiller showed great professionalism in his courses, adapting his methodology to a very wide audience. With almost 50 people trained over 10 hours, the participants didn't hesitate for a second to surpass themselves, reassured by the benevolence of the supervisors, the omnipresent safety and, above all, the good humor. The experience was unanimously appreciated and helped strengthen the bonds within our community."

Alexandre de Montesquieu

Founder Orige Partners
"Hello Jérôme, we wanted to thank you for the quality of your advice during the last two sessions you were able to devote to us in 2022. All our drivers at Orige Partners were able to retain various useful aspects in their daily lives, and some of them have already been able to put some of the lessons learned into practice. We can't wait to see what happens next in 2023!

Vincent Merchant

General Manager FA3R
"I went deep inside myself both physically and emotionally, in total safety and kindness. This training is a subtle alliance of 2 trainers who combine their skills to offer us the best of ourselves in self-knowledge and aggression management. The intelligence and deep humanity of these experts leads to amazing results."

Dr. A. Anedda

Psychiatrist (Microcitemico Hospital, Cagliari)
"Jerome's self-defense course at the hospital was impeccable. His skill and dedication are remarkable."

E.C.

Nurse (CHIC Castres Mazamet)
"A message to thank you for this boost in self-confidence and in this discovery of personal resources despite the small frame, in a daily life where we are so often belittled and devalued that we end up believing it."

Yvan C.

Security agent
"These training courses should be compulsory and recurrent, because we have to learn to coordinate if we want to be effective."

Dr. Simona ARAMU

Cardiologist (Oristano Hospital)
"A useful and instructive course, to be recommended. Rare expertise and professionalism."

Roberto Sassu

Teacher (Terralba)
"Useful, concrete, enlightening. Jérôme's ability to involve while transmitting the basics of self-defense is of an exceptional level. It's very rare for me to take part in training courses that are so well constructed and thought out down to the last detail. An experience to be repeated without hesitation!"

Dr. Fabiola Crobu

Emergency doctor (Oristano Hospital)
"This course has been extremely useful. I thank you for everything you taught us."

What our training courses can do for you

Our training courses are designed for the real world: they are based on your daily life, your constraints, and what you experience in the field. We are well aware of the enormous limits of your operating environment.

Each session helps you to regain confidence, defuse tension and deal with aggression without losing your composure or putting yourself in danger.

Here, there’s no pointless theory: everything is practical, human and applicable the very next day.
You progress at your own pace, in a demanding but respectful and non-judgmental environment.

Hands-on learning

Each situation is rooted in your professional reality. No abstract theory: we experiment, correct and progress together.

Better team cohesion

Group exercises help us to understand each other better, support each other in action, and create real solidarity in the face of tension.

Increased self-confidence

You don't have to be big or strong to command respect. You'll leave with simple, effective tools that you know how to use.

Safety restored

You'll learn to recognize the signs of a risky situation, set a clear framework and act without escalating. Result: you feel more solid, more anchored, more serene.

FAQ – Your questions, our answers

I'm not athletic, can I do it?

Yes. These training courses require no special physical condition. They are suitable for all profiles, whatever your age, profession or current fitness level. The aim is not performance, but to regain control in a real-life situation, using simple, effective gestures that respect your integrity.

Will it really change anything in my daily life?

Yes, and often from the very first session. You'll leave with immediately applicable tools: for setting limits, defusing tension, asserting yourself without aggression. And above all, you'll see that you're not alone in these situations. That changes everything.

I don't have time, I'm already exhausted.

That's exactly why these training courses exist. We build short, targeted modules that respect your mental load. Every minute is useful. And getting out of solitude, fear or permanent tension means saving time and energy in the long term.