Conflict management: the typical customer
We train teams exposed to aggression and incivility.
Who is protecting you? You have chosen your profession out of passion or vocation, and you are a responsible professional.
Like Martine, you have the right to do your job without lowering your eyes or clenching your teeth.
Customers who look like you
Martine, 25, intern, treats a broken nose (her own)
One of the most tense areas, hospital emergency rooms suffer from a dramatically high level of aggression.
Hospitals and emergency services
Cagliari Microcitemico Hospital (Sardinia)
CHIC Castres-Mazamet Hospital (81)
Oristano Hospital (Sardinia)
Bosa Hospital (Sardinia)
Ghilarza Hospital (Sardinia)
...
Omar got spat on again by an angry guy
Sadly, almost all companies in contact with the public report an increasing number of incivilities...
relationship quality
TSS Group
Fédération Française de Lutte (partnership FA3R)
Ville de Bauladu
Ville d'Arborea
Collège public n°2 d'Oristano
Lycée classique d'Oristano (projet européen)
Lycée artistique de Terralba (projet européen)
...
Stéphane got a bit carried away on the last run
Municipal police forces, reception centers... Many people appreciate the tools of intermediate strength.
user safety
Police municipale de Cabras
Centre antiviolence Donna Eleonora d'Oristano
Association sportive Gun Defense Academy
Orige Partners (Chauffeurs de grande remise) ...
Their opinions on our training courses
Davide Corriga
Manuela Pintus
Dr. A. Anedda
E.C.
Yvan C.
Dr. Simona ARAMU
Roberto Sassu
Dr. Fabiola Crobu
What our training courses can do for you
Our training courses are designed for the real world: they are based on your daily life, your constraints, and what you experience in the field. We are well aware of the enormous limits of your operating environment.
Each session helps you to regain confidence, defuse tension and deal with aggression without losing your composure or putting yourself in danger.
Here, there’s no pointless theory: everything is practical, human and applicable the very next day.
You progress at your own pace, in a demanding but respectful and non-judgmental environment.
Hands-on learning
Each situation is rooted in your professional reality. No abstract theory: we experiment, correct and progress together.
Better team cohesion
Group exercises help us to understand each other better, support each other in action, and create real solidarity in the face of tension.
Increased self-confidence
You don't have to be big or strong to command respect. You'll leave with simple, effective tools that you know how to use.
Safety restored
You'll learn to recognize the signs of a risky situation, set a clear framework and act without escalating. Result: you feel more solid, more anchored, more serene.
FAQ – Your questions, our answers
I'm not athletic, can I do it?
Yes. These training courses require no special physical condition. They are suitable for all profiles, whatever your age, profession or current fitness level. The aim is not performance, but to regain control in a real-life situation, using simple, effective gestures that respect your integrity.
Will it really change anything in my daily life?
Yes, and often from the very first session. You'll leave with immediately applicable tools: for setting limits, defusing tension, asserting yourself without aggression. And above all, you'll see that you're not alone in these situations. That changes everything.
I don't have time, I'm already exhausted.
That's exactly why these training courses exist. We build short, targeted modules that respect your mental load. Every minute is useful. And getting out of solitude, fear or permanent tension means saving time and energy in the long term.