A daily emergency too long ignored
37% of hospital professionals say they are regularly subjected to physical aggression.
(84% among orderlies)
– Baromètre MNH-Odoxa 2022
The human cost is enormous. The financial cost too.
Up to one month’s lost work per year, per agent*.
Training objectives
Enhancing staff safety without undermining the patient-caregiver relationship.
Reduce verbal and physical conflict
Ensuring continuity of public service
Protecting professionals while respecting users
Promoting mutual support and cohesion within teams
target audiences
This course is designed for teams working in high-risk departments, including :
In hospitals
In town
Skills developed
1. Stress management
Understand the mechanisms of stress in yourself and others
Master the TOP© tools to regain control in tense situations
2. Tactical communication
Defuse tensions through posture and language
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Reacting without provoking: saying things without hurting, asserting yourself without aggression
3. Team physical intervention
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Non-violent protection techniques: no blows or wrenches
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Simple gestures, adaptable to different types of aggressors (seniors, teenagers, women)
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Absolute respect for patient dignity
4. Working together
Coordinating the roles of caregivers and security guards
Apply a common protocol for greater efficiency and peace of mind
Realistic, high-impact teaching methods
Our “survival kit” against aggression is based on universal precautions:
Zero excessive violence
Tested and validated techniques
Accessible to all body sizes, with no special physical requirements
Testimonials
– Dr. A. Anedda, Psychiatrist
– E. C., Nurse
– Miriam Casalini, Nurse
– Yvan C., Security guard
– Dr Laura Pisanu, Physician
– Dr Fabiola Crobu, Physician
Practical details
From €2,000 excl. tax / day
Duration: 2 days (16 hours)
From 6 to 20 participants
Accessible to anyone in good health*.
In-house or on an external site
Why choose this course?
Compatible with your site constraints
Without brutality or inappropriate techniques
Suitable for care professionals and security guards
Experiential, concrete, immediately applicable
Supported by leading healthcare institutions