the same protocol adapted to every exposed sector
Health & social care
Agitated patients, families at breaking point, understaffed night shifts. Your caregivers face it every day — train them to face it safely.
Public-facing roles
Verbal threats, sudden outbursts, crowds under tension. Your staff need reflexes, not theory.
Internal conflict
Aggressive colleagues, internal tension, managers left helpless. Conflict is expensive — in sick leave, turnover, and morale.
Police & law enforcement
Intervening under pressure, managing hostility, proportionate use of force. A course built for the reality of frontline law enforcement.
One method in three dimensions
It is designed for teams of responsible professionals — a skill that serves your mission, accessible to everyone, especially to those who can do less, or can no longer do it at all.
- Words Verbal communication and posture to defuse tension, set a frame, and enforce a boundary.
- Body Managing space, distance and physical safety when a situation starts to spiral.
- Mind Emotional control and inner steadiness to stay effective under pressure.
1,000+ professionals trained Here's what they say
would recommend the course to a colleague
rate the trainer excellent or very good
recognise their own field reality in the case studies
A superb course that builds real confidence in handling aggressive situations.
Numa Deydier, physician, CHRU de Brest
An excellent course to build extra skills for everyday situations, with strategies that protect our safety and our colleagues'.
Dr Laura Pisanu, physician, ASL Cagliari (Italy)
A really good course, right in line with our REAL-WORLD PRACTICE, thanks to the role-play scenarios.
Frédéric Delépine, works supervisor, OPH de Castres
A smooth process that gives you a solid base to rely on in difficult situations.
Yann LE MERRER, Client relations officer, OPH de Castres
The course on handling aggressive patients and their families is faultless. Skilled and dedicated.
Dr A. Anedda, Neuropsychiatrist, Microcitemico Hospital, Cagliari
Jérôme BouteillerYour trainer
Conflict management trainer, speaker, TOP practitioner. I work in French, Italian and English, alone or with my network of partners, depending on your level of risk.
"Everyday friction should never become drama."
Is your team exposed?
That's THE question to ask. Answer these 10 questions and I'll give you an honest read on your level of risk!
No obligation.