Train
your teams
to the right reflexes

How the courses run

Setting a shared frame and telling it like it is

1. 01

   Field briefing with preliminary interviews

   Rule N°1, listening to you: your sector, your recent incidents, the at-risk profiles among your public. Nothing generic — a tailored approach from day one.

2. 02

   Immersive role-play

   Participants are dropped into scenarios inspired by their daily reality. The goal: trigger their real reactions (not textbook theory) to analyse their automatic responses.

3. 03

   Technical acquisition

   Verbal, physical, mental: the three dimensions are trained together, in the order they occur in a real situation. Every move, every word has a reason to exist.

4. 04

   Repetition under pressure

   We repeat, we degrade the conditions, to anchor a reflex response — not an effort.

5. 05

   Debriefing and follow-up plan

   Everyone leaves with their strengths, their areas of vigilance, and recommendations to maintain what they learned over time.

Practical information

Format, audience, logistics

• Format

  In your own premises, with your teams, your equipment and your problems, to match the realities of the field. Inter-company sessions are organised occasionally for organisations wanting to train or refresh one or two people.

• Duration

  Foundational module over 2 consecutive days. Full programme (verbal + physical + mental preparation) over 3 to 4 days, which can be split across your schedule. Half-day refresher sessions recommended after 6 months.

• Audience

  Any professional facing conflict: care staff, reception staff, security personnel, social workers, managers, field teams. No prior experience with conflict management is required. The techniques taught are designed to be accessible to everyone.

• Physical intensity

  The restraint component of some courses requires a health condition compatible with moderate to sustained physical activity. This part relies on voluntary participation and is never mandatory. As in any team, not everyone will get involved the same way: some will favour direct engagement, others negotiation. Only the sum of everyone's skills matters.

• Group size

  From 6 to 20 participants per session. Below that, the role-play dynamic suffers; above it, there isn't enough hands-on practice. This is a pedagogical choice, not a logistical constraint.

• Languages

  Training delivered in French, Italian or English — ideal for international teams.

• Location

  I work on your premises or in a suitable nearby space. Based in Sardinia, I travel across Europe and internationally.

• A method

  A logical, robust approach adapted to the field, at the intersection of three disciplines: verbal de-escalation, physical defence and TOP mental preparation.

Other questions? Check our FAQ.