Articles, videos and other resources

Concepts

In-depth articles on key concepts in conflict and crisis management

Training on handling sexual and gender-based violence among audience members

Sexual and gender-based violence among audience members: spotting it and stepping in at concerts, festivals and venues

Interview with Jérôme Bouteiller on his vision of TOP, on the Sardinian coast.

An Interview on My Vision of TOP

Cognitive dissonance: the inner enemy of self-defence

Cognitive dissonance: the inner enemy of self-defence

The 5 most common mistakes in hospital conflict management

5 critical mistakes in hospital conflict management

Managing a sudden crisis

Caught off guard by crisis

Caregiver safety in hospitals: a crucial challenge between accessibility and protection

Caregiver safety in hospitals: accessibility is a challenge

Communication in conflict situations

Communication in conflict situations

Fears - Avoidance of violence

Avoidance of violence

The limits of non-violence at work

The limits of non-violence at work

Coping strategies: understanding and managing stress

Coping strategies: understanding and managing stress

Tactical empathy

Tactical empathy : understanding, defusing and acting under pressure

Tactical empathy: creating the conditions for encounter under pressure

Tactical empathy: when technique creates the conditions for encounter

Being a responsible professional

For responsible professionals

ResponsAbility: your teams are already on the front line

Potential-optimisation techniques

Potential-Optimisation Techniques (TOP): the complete guide

The urgency of retention

The urgency of retention