What is the urgency of restitution?
This theme is dear to my heart: when a problem becomes frequent and/or intense, it’s urgent.
Experience shows that denial, adorably human, distorts the perception of these conditions until the first conflict arises. 90% of my customers react to a violent traumatic event, while only 10% prepare for it (often in a team-building atmosphere).
Prioritizing immediate survivability over long-term mastery
“We don’t have the luxury of time. The next attack might happen tonight, not four years from now. Our job is to give people the tools to survive now — not someday.”
If the “Denial, aggression, awareness” pathway characterizes the customer journey of safety training, those in charge of teaching must keep their eyes on the urgency of restitution: if the problem occurs tonight, tomorrow or in three years’ time, what tools will my students be able to use?
We select the best tools and continually update our pedagogical engineering. The aim is to do as much as possible with as few resources as possible. So the “death tornado” jump kick will never be our priority.
